返金ポリシー

If you have any questions about our coffee, please inquire prior to purchasing your coffee so that we can find the best coffee for you.

Refunds due to the roast degree of our coffee will be given solely at Lucky Cat Coffee.

When a customer has received faulty coffee, as per current EU law, we will provide a refund within 30 days provided that the coffee was returned within a reasonable time.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at we@luckycatcoffee.de. Please note that returns will need to be sent to the following address: 

Boderitzer Straße 5

01728 Bannewitz, Germany

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.